springbig

Client Success Manager

Remote
Full Time
Client Services
Experienced
Client Success Manager

Job Description

Springbig is the leading SaaS marketing technology platform serving retailers and brands in highly regulated industries throughout the U.S. and Canada. We serve in excess of 1,000 clients across 2,300 locations, and our clients’ communications using the Springbig platform reach more than 37 million consumers, making Springbig the leading company in our sector.

Our headquarters are in Boca Raton, FL, where the majority of our employees are located, with additional office locations in Seattle, WA and Toronto, Canada.

Position Overview

Your responsibilities as a Client Success Manager will include developing strong relationships with our key clients, connecting with business executives and stakeholders at client organizations to better understand their needs and how we can best support them, and cross-selling and upselling our service suite to ensure overall satisfaction. You’ll also be a key resource for client inquiries and help uncover new business opportunities among existing customers.

In this role, you’ll work cross-functionally with internal teams including Client Services and Product Development to improve the overall customer experience and drive long-term value. This position may require occasional travel.

If you are familiar with customer relationship management (CRM) software, have a flair for communication, and understand buyer behavior in compliance-focused environments, we’d like to meet you. Ideal candidates will know how to build strong client relationships while contributing to team-wide revenue and satisfaction goals.

Ultimately, a successful Client Success Manager will help clients realize value through our platform while keeping them actively engaged. We offer a collaborative and dynamic workplace that values independence, innovation, and a strong work/life balance.

Role and Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Ensure timely and successful delivery of our solutions based on client needs and objectives

Clearly communicate progress on key initiatives to internal and external stakeholders

Identify opportunities for growth within accounts and support sales in meeting revenue goals

Forecast and track key account metrics such as quarterly sales results and engagement KPIs

Prepare account reports and provide insights to internal teams

Collaborate with the Sales team to identify and grow new opportunities

Support resolution of challenging client requests or escalations when needed

Requirements

3 or more years of proven work experience in Account Management, Client Success, or a related role

3 or more years of client-facing experience in the technology sector with strong customer engagement skills

Proven ability to build rapport and drive results through proactive communication

Self-motivated and proactive in addressing client needs

Excellent written and verbal communication skills with the ability to influence stakeholders at all levels

Solid experience with CRM platforms such as Salesforce, Zoho CRM, or HubSpot and Microsoft Office tools

Demonstrated ability to manage multiple projects and competing priorities simultaneously

Strong listening, negotiation, and presentation skills

What’s it like to work at Springbig?

It’s awesome. We’re a driven, passionate, responsible group who values professional growth and work life balance.

Why you should work with us

We are a fun start-up with a start-up culture

Our company is continually growing and always innovating and creating new features for ourselves and our clients

Full benefits package including health, dental, vision, and life insurance

401k with matching

Unlimited PTO

Company atmosphere is collaborative, passionate, and fun

Casual dress code

Work with some of the best and brightest technical minds in the industry. We learn from and share knowledge with each other every day

We take care of our team members

Competitive salary

Unlimited PTO

401k match

Great health benefits including medical, dental, vision, short-term and long-term disability, and life insurance

Casual and comfortable working environment
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